Sapper is a Managed, Fractional Jira Administration Service

Army Engineers (Sappers) have always made sure the troops have the infrastructure they need to win.

Softwired Sapper is a service that brings order to your delivery tools, supporting teams, product squads and operations with expert Jira configuration and administration, at a fraction of the cost of alternatives.

Max value, min cost

Keep projects moving without Jira becoming a drag.
‍
‍Don’t waste developer time on config bugs, rogue boards or bloated workflows. We’ll clean up, streamline, and standardise your setup - or help you redesign your delivery model if you’re scaling. Our Foundation plan gives you expert admin on call, without the cost of hiring.

Help when you need it

On-demand support from real Jira experts — not support docs.
‍
‍We cover Jira Software, Jira Service Management, Product Discovery, Jira Plans, and Confluence. Submit requests anytime, and we’ll deliver within SLA — tracked in your own private support portal.

Built for growth

Scale without losing control.

‍
‍From one team to a whole org, we’ve got plans that grow with you. Need internal training, rollout support, or executive dashboards? Our Growth and Enterprise plans include governance, and cross-org visibility.

Frequently Asked Questions

Plans & Pricing

Annual
Monthly
Get one free month when you pay annually
Foundation
Essential admin & support for teams that need stability, without the overhead
Your Jira. Working, clean, and under control.
Dedicated support via email and client portal
System admin and user management
Fix broken configurations
Custom dashboards, fields and filters on request
Monthly usage report & recommendations
Up to 16 hours/month
$3.2k per month
Get started
Most Popular
Growth
Smarter workflows. Sharper teams. Less waste.
Includes proactive improvements, insights, and delivery governance help
Everything in Foundation, plus:
Proactive backlog reviews and configuration recommendations
Custom automation rules
Up to 24 hours/month
$4.1k per month
Get started
Enterprise
Total oversight. Tailored workflows. Built for scale.
Custom reporting, org-wide rollout and training for complex delivery environments.
Everything in Growth, plus:
Org-wide Jira & Confluence strategy, including project architecture and permission models
Team onboarding, internal training, and PMO support
Executive dashboards and cross-project reporting
Up to 40 hours/month
$8.7k per month
Get started

Frequently Asked Questions

What happens if I exceed the monthly included hours?

We’ll notify you as you approach your cap (75% used). You’ll never be hit with surprise charges. If you do exceed the included hours, additional work is billed at our standard rate of $1,500/day, but only with your written pre-approval. You stay in control.

We provide you with a dedicated support portal. Every request is tracked through its lifecycle and measured against SLAs.

What’s included in purchased hours?

All Atlassian admin and support tasks, including:
✅ Project/workflow setup and reconfiguration
✅ Custom fields, screens and issue types
✅ Dashboard and filter tuning
✅ Permissions, roles, and group management
✅ Automation design
✅ Github and dev tools integration and support
✅ Jira Software, Jira Plans, Jira Discovery Projects and Jira Service Management support  
✅ Troubleshooting and configuration advice
✅ Dedicated email address, support portal and Account Manager
‍

What’s not included?

❌ Day-to-day user provisioning/revocation (unless escalated to Level 2)
❌ Formal agile training or capability uplift (except by negotiation in Enterprise plans).
❌ Large-scale re-platforming or Jira-to-Jira migrations
✅ These can be scoped and delivered separately if needed.

Why not just hire a full-time Jira admin?

Because it’s expensive, rigid, and inefficient for most teams. A mid-level Atlassian admin costs AUD $140,000–$180,000 p.a., plus super, onboarding, leave, and management time. Most teams only need 10–16 hours/month of actual admin effort.

With Softwired, you get a fractional expert — no hiring, no HR, no overhead.
‍You get Jira done right — without adding headcount.

Do you work directly inside our Jira instance?

Yes. We operate as delegated administrators via direct access to Jira’s admin console, using either named or service accounts, with appropriate safeguards and client oversight.

When you provide us with a site administrator account in line with your internal IT security policies, one of our agents will be dedicated to your account, and any escalated work by senior consultants will use an additional accout as required. We follow best-practice governance and always document major changes or decisions.

Want to speak to a human?

Book a discovery call