Delivery and adoption for AI & transformation programs
We take accountability for delivering your program, work inside your team and stay until your people are using what it delivered. Our senior project managers, analysts and change leads work for GMs who own the result.
A free 30-minute chat about your program. You'll leave knowing its biggest risk, whether or not we work together.
Metagenics launched its direct-to-consumer channel on time and on budget, then doubled D2C revenue and customers in the first year.
staff at an NRL club were routing work through personal AI accounts. We're now setting the policy and training each team on its real work.
Delivering programs since 2010
8 sectors, from mining to professional sport
Our team has worked on programs for Metagenics, Aurizon Network, Suncorp, Origin Energy, the Hunter Valley Coal Chain Coordinator, Orica, Big W, Griffith University and The University of Queensland.
Before joining Softwired, Cassy Barnes worked on programs at Glencore, Anglo American and Sunsuper.
Programs stall after go-live, when people have to change how they work
The return in your business case depends on staff using the new system the way the plan assumed. We stay with your team after go-live until they do, and we report against the KPI while we're there.
The new platform is live and staff still work around it.
The next rollout is coming and the board remembers the last one.
The tools you already bought cost more than they return.
The program is due and the team is too small to run it.
Four ways we work with you
Program delivery and change
Project managers, business analysts and change leads who run your program with your people. We hand the work to your team before we leave, so it keeps running after we've gone.
See program delivery →AI adoption
We find the AI tools your staff already use, set the policy, train each team on its real work and track whether the time saved shows up.
See AI On Ramp →Jira and Atlassian administration
Certified Jira administrators on a fixed monthly retainer, so your delivery teams stop waiting on configuration.
See Jira administration →Tools for Jira
Tollgate adds stage gates and investment decisions to Jira. Glanceable Boards puts several project boards side by side in one tab.
See our products →How Metagenics doubled direct-to-consumer revenue in a year
A 40-year-old supplements brand moved 280 regulated label artworks onto Shopify Plus and launched on time and on budget. 24% of existing customers opted in on day one, and the channel doubled D2C revenue and customers in its first year. We built the in-house team that now runs it.
“The way we conquered scope creep was disciplined project management and internal communications.”
Suzie Young, Head of Digital ANZ, Metagenics
The people who run your program
Before joining Softwired, Cassy Barnes, our Head of Change and Adoption, delivered Glencore's P150 program, which saved US$165M in baseline costs within 12 months.
At Anglo American she led an improvement portfolio that delivered more than AU$100M in benefits, with every go-live gated on a change readiness check.
James Hallam, our Principal Consultant, led the Metagenics launch and then its multi-brand program, which grew digital revenue 88% across 2025.
When we're the right fit
We work best with mid-sized organisations and with leaders who own the result of a program.
We work on time and materials or a fixed price paid by milestone, whichever suits the program.
We're the wrong fit for tier-one ERP replatforms, which need a systems integrator, and for businesses that can't fund a senior team.
Articles on delivery, change and AI adoption
Meta AI explained: what it can do and where it lives
Where Meta AI lives across Meta's apps, how incognito chats and memory work, and which newer task features Meta is still rolling out market by market.
30 minutes on the program that worries you
A senior consultant looks at where your program sits, names the biggest risk and tells you what to fix first. It's free, there's no sales deck, and we enjoy getting a drifting program back on track.
Or email hello@softwired.com.au with two lines about the program.
