Effective Date: January 1, 2025
Last Updated: October 26, 2025
These Terms of Service (“Terms”) govern your use of Sapper Project Cleaner (“the App,” “Service,” “we,” “our,” “us”), an Atlassian Forge application available on the Atlassian Marketplace.
By installing or using the App, you (“Customer,” “you,” “your”) agree to be bound by these Terms. If you do not agree, do not install or use the App.
App: Sapper Project Cleaner Forge application
Customer: The organization or individual who installs and uses the App
Administrator: Jira administrator with permissions to install and configure the App
End Users: Individuals within Customer’s organization who access Jira
Atlassian Services: Jira Cloud and related Atlassian products
Atlassian Marketplace: The platform where the App is distributed
Vendor: Softwired, the company providing the App
Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable license to:
• Install the App in your Jira Cloud instance(s)
• Use the App for archiving inactive Jira projects
• Configure scheduled cleanup automation
• Access app metrics and reporting features
2.2 License Restrictions
You may not:
• Reverse engineer, decompile, or disassemble the App
• Modify, adapt, or create derivative works based on the App
• Rent, lease, sublicense, or distribute the App to third parties
• Use the App for illegal, fraudulent, or malicious purposes
• Circumvent usage limits or technical restrictions
• Share your license with unauthorized parties
2.3 License Types
Trial License:
– Free evaluation period (as specified in Marketplace listing)
– Limited to manual cleanup only (10-project batch limit)
– Scheduled cleanup disabled
– Automatically expires after trial period
Paid License:
– Unlimited manual cleanup
– Scheduled automatic cleanup enabled
– Based on user tiers (pricing set in Atlassian Marketplace)
– Billed monthly or annually via Atlassian
Expired License:
– All features disabled
– Data preserved but inaccessible until renewal
– Renewed licenses restore full functionality
3.1 Fees
• Subscription fees are determined by user tier (set in Atlassian Marketplace)
• Billing handled exclusively by Atlassian
• Prices may change with 30 days’ notice via Marketplace listing
3.2 Payment Terms
• Payment due per Atlassian Marketplace terms
• Subscriptions renew automatically unless cancelled
• Refunds subject to Atlassian Marketplace refund policy
3.3 Trial Period
• Trial period as specified in Marketplace listing (typically 30 days)
• Trial converts to paid subscription automatically unless cancelled
• Trial limitations apply (10-project limit, no scheduled cleanup)
3.4 Cancellation
• Cancel anytime via Atlassian Marketplace
• No refunds for partial billing periods
• App access terminates at end of billing period
• Data deleted upon app uninstallation
4.1 Authorized Use
You are responsible for:
• Ensuring Administrators have proper authority to install and configure the App
• Obtaining necessary permissions from End Users (if required)
• Complying with your organization’s data governance policies
• Archiving projects only when appropriate and authorized
• Communicating archival actions to affected users
4.2 Account Security
You must:
• Maintain the security of your Jira instance
• Restrict Administrator access to authorized personnel
• Notify us immediately of any unauthorized access
• Use the App in compliance with Atlassian’s Terms of Service
4.3 Compliance
You agree to:
• Use the App in compliance with applicable laws
• Respect intellectual property rights
• Not use the App for illegal or harmful purposes
• Comply with data protection laws (GDPR, CCPA, etc.)
5.1 Service Availability
We will:
• Use commercially reasonable efforts to maintain App availability
• Provide updates and security patches
• Notify customers of major service disruptions
Service Level: The App is provided “as-is” and dependent on Atlassian Forge infrastructure.
5.2 Support
We provide:
• Documentation (README, Marketplace listing)
• Email support at help@softwired.com.au
• GitHub issue tracking for bug reports
• Response within 7 business days
Support Limitations:
– No phone support
– No 24/7 support
– Best-effort for free users
– Priority for paid customers
5.3 Updates and Maintenance
We may:
• Update the App with new features and fixes
• Perform maintenance (with notice when possible)
• Discontinue features with 90 days’ notice
6.1 Data Ownership
You retain all ownership rights to your data.
6.2 Data Processing
By using the App, you authorize us to access project metadata, store configuration and metrics, and process data per our Privacy Policy.
6.3 Data Security
We implement reasonable security measures but cannot guarantee absolute protection.
6.4 Data Deletion
Upon uninstallation, all stored App data is deleted. Archived Jira projects remain archived.
7.1 Ownership
The App and all related IP rights belong to Softwired. These Terms do not grant rights to source code, trademarks, or proprietary algorithms.
7.2 Feedback
Any feedback you provide may be used freely and without compensation.
8.1 Limited Warranty
We warrant that the App will perform substantially as described when used as intended.
8.2 Disclaimer of Warranties
The App is provided “as-is” without warranties. We disclaim all implied warranties, including merchantability and fitness for a particular purpose.
User Responsibility: Always verify archival actions before confirming.
9.1 Exclusion of Damages
We are not liable for indirect, incidental, or consequential damages, loss of data, or third-party service issues.
9.2 Cap on Liability
Our total liability will not exceed the amount paid for the App in the preceding 12 months.
9.3 Essential Purpose
These limitations apply even if a remedy fails its essential purpose.
9.4 Exceptions
Some jurisdictions do not allow these limits; in such cases, we follow local law.
You agree to indemnify Softwired and its agents against claims arising from your use, violations, or unauthorized actions.
11.1 Term
These Terms apply while the App is installed.
11.2 Termination by Customer
You may uninstall the App or cancel your subscription. Data will be deleted upon uninstallation.
11.3 Termination by Us
We may terminate access for violations, delinquent accounts, or legal reasons.
11.4 Effect of Termination
Upon termination, your license ends immediately. Archived projects remain archived.
We may update these Terms by posting a revised version with a new date. Continued use constitutes acceptance.
We may add, change, or remove features, or discontinue the App with notice.
The App depends on Atlassian Forge and Jira Cloud. Atlassian is not a party to these Terms.
These Terms are governed by the laws of Queensland, Australia. Disputes will be resolved in its courts.
These Terms and our Privacy Policy form the full agreement. If any provision is invalid, others remain effective.
Softwired Digital
Email: help@softwired.com.au
Marketplace: Atlassian Marketplace – Sapper Project Cleaner
By installing or using the App, you acknowledge that you have read, understood, and agreed to these Terms and the Privacy Policy.
Document Version: 1.0
Effective Date: January 1, 2025
Last Reviewed: October 26, 2025